Macro: Sorry this happened. We always investigate failed generations and will make it right once we know what went wrong.
Revised macro: Thanks for sending this in. Please share the task ID and approximate time of the failed generation so we can review the logs. Required placeholders: task ID, task time, account email if needed. Policy boundary: do not promise a credit adjustment before review. Agent note: use only when the customer reports a failed generation.
Chat Prompt
Recommended model: Claude Haiku 4.5
Support Macro Tightener Chat
Tighten a support macro by removing vague language, policy overreach, and unnecessary explanation.
