Trust & policies
This page covers
Have a question?
Questions about privacy, billing, or your account? Email our support team and we will do our best to help.
We believe people should not have to guess how their information is handled. This Privacy Policy explains, in clear terms, what Rivya collects, why we need it, how we use it, and the choices you have when you visit the website, create an account, contact us, or use Rivya for chat, image, video, and audio generation.
When you create an account, update your profile, or reach out to us, we may collect information such as:
name
email address
account identifiers and authentication records
third-party sign-in provider identifiers if you choose Google, GitHub, or Discord sign-in
email verification, password reset, or similar authentication workflow records
profile image or avatar URL if you upload one
messages you send to the Rivya team
If you choose to purchase a subscription or credit pack, we may collect or receive:
customer, checkout, subscription, and invoice identifiers
plan, package, price, and billing period information
payment and subscription status
credit balance, credit transaction history, and related billing metadata
Payment card details are handled by Stripe and are not stored directly by Rivya.
When you use Rivya, we may store information needed to run the product and keep your workspace connected, including:
prompts, instructions, and chat messages you submit
uploaded reference media, related file URLs, and upload metadata
generation parameters and workflow settings
model, tool, and workspace selections
output URLs, result metadata, and task status records
chat session history, message history, attachment URLs, and usage metadata
credit settlement and refund records connected to AI runs
If you use Rivya Prompt Clipper, the extension may read the current page title, page URL, selected text, and meta description after you actively click the extension or its context-menu action.
Version 1 of the extension builds prompts locally in your browser. It does not upload selected text, page content, browsing history, or clipboard contents to Rivya servers by default. If you click Open in Rivya, your browser opens the matching Rivya page with visible UTM attribution so we can understand that the visit came from the extension.
Rivya receives prompt or page content from the extension only if you choose to copy it, paste it into Rivya, and submit it inside the Rivya product.
We may automatically collect:
session records and related security metadata
IP address
browser, device, and user agent information
locale or language preference information, including cookie-based locale settings
log data used for security, fraud prevention, abuse detection, debugging, and service reliability
We use information to:
create and manage your account
authenticate sign-in, verify email addresses, reset passwords, and protect account access
provide billing, credits, subscriptions, payment support, and customer portal access
process generation requests, chat requests, reference uploads, and requested outputs
maintain generation history, chat history, and workspace continuity
send service, authentication, billing, support, and newsletter-related communications
investigate abuse, fraud, platform misuse, suspicious activity, or technical failures
improve product quality, reliability, support operations, and user experience
respond to support, onboarding, partnership, and privacy requests
Like most modern software products, Rivya works with third-party providers to operate parts of the service, including:
Stripe for billing, checkout, subscriptions, and payment-related records
third-party AI infrastructure for AI generation, chat routing, media uploads, and related task processing
Resend for account emails, contact emails, and newsletter-related email delivery
S3-compatible storage providers for assets such as uploaded avatars and stored files
Google, GitHub, or Discord if you choose those sign-in methods
infrastructure, hosting, monitoring, or security vendors used to operate the service
optional analytics, captcha, affiliate, or support-widget providers if those features are enabled in a given deployment
Those providers may process relevant account data, prompts, uploads, outputs, metadata, or transaction information as needed to operate the service you ask us to provide. AI requests routed through third-party AI infrastructure may also involve upstream model or infrastructure providers selected for the workflow you use, but only as part of completing that workflow.
When you submit prompts, chat messages, or upload files, Rivya may process that content to provide the requested response or generation and to keep the related task, history, and billing records connected to your account.
Reference files used for AI generation are currently uploaded through Rivya endpoints to third-party AI infrastructure used for generation uploads. Avatar uploads are currently sent to S3-compatible storage configured for the service.
If you can avoid it, please do not submit sensitive personal data, confidential material, or protected information unless you have reviewed your own internal requirements and are comfortable with the operational risks of third-party processing.
We try not to keep information longer than we need it. In practice, we retain information for as long as it serves a real operational, legal, or support purpose, including to:
operate your account
maintain billing, payment, and credit records
provide generation history, chat history, and customer support
meet legal, tax, accounting, security, and dispute-handling obligations
If you delete your account from Settings > Security, account-linked records in Rivya's primary database are generally removed on a cascading basis. In some cases, we may still retain limited records where necessary for billing, fraud prevention, abuse handling, legal obligations, provider-side processing, backups, or security logs.
We may also remove or anonymize information when it is no longer needed for these purposes.
Depending on your location and applicable law, you may have the ability to:
access or update account information
delete your account from the product settings
unsubscribe from marketing or newsletter communication
manage browser cookies and similar technologies
If you need help with a privacy-related request that is not available directly in the product, please contact us.
We take security seriously and use reasonable administrative, technical, and organizational safeguards to protect information and reduce unauthorized access, misuse, disclosure, or loss. At the same time, no online system can guarantee absolute security.
Rivya is not intended for children under the age required by applicable law to use the service independently. If you believe a child has provided personal information to Rivya without appropriate authorization, please contact us.
We may update this Privacy Policy as Rivya evolves. When we make material changes, we will update the effective date on this page and may provide additional notice when appropriate.
If anything in this Privacy Policy feels unclear, please contact us. We will do our best to point you in the right direction.
