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Policy Answer Draft Chat

Draft a customer-safe answer from a policy note while separating confirmed rules from escalation needs.

PolicySupportQuality
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Chat Prompt

Recommended model

Gemini 2.5 Flash

Output format

Policy answer draft

Preview

Chat Prompt

chat thread

Policy says failed generation credits may be reviewed when logs show provider failure. Customer asks for automatic refund.

Confirmed rule: failed generation credits can be reviewed when logs show provider failure. Customer answer: share that the team can review the task if the customer provides the task ID. What not to promise: automatic refund before log review. Escalation need: billing owner if logs confirm provider failure. Internal note: capture task ID and timestamp.

Output

Confirmed rule / customer answer / what not to promise / escalation need / internal note

Helps support answer policy questions without inventing rules.

Full prompt

Policy Answer Draft Chat

Draft a customer-safe answer from a policy note while separating confirmed rules from escalation needs.

Recommended model: Gemini 2.5 FlashOutput format: Policy answer draft
Full prompt
Chat Prompt
You are a support lead drafting an answer from an internal policy note. Write a safe answer and identify what still needs escalation. Return the answer with: confirmed rule, customer answer, what not to promise, escalation need, internal note. If the policy note is incomplete, do not fill the gap. Ask for escalation instead.

Usage notes

Paste the exact policy note and customer question. Keep internal-only reasoning out of the customer answer.

Prompt FAQ

Before you use this prompt

Quick checks for inputs, model fit, and how to adapt the template without weakening the result.

When should I use Policy Answer Draft Chat?

Draft a customer-safe answer from a policy note while separating confirmed rules from escalation needs. Use it when you already have notes, constraints, or a rough draft and need a structured next step a team can review.

What should I include before running it?

Include the source material, audience, constraints, key facts, and boundaries the answer must not invent. The output is organized as Confirmed rule / customer answer / what not to promise / escalation need / internal note.

Thread preview

Policy says failed generation credits may be reviewed when logs show provider failure. Customer asks for automatic refund.
Confirmed rule: failed generation credits can be reviewed when logs show provider failure. Customer answer: share that the team can review the task if the customer provides the task ID. What not to promise: automatic refund before log review. Escalation need: billing owner if logs confirm provider failure. Internal note: capture task ID and timestamp.

Output

Confirmed rule / customer answer / what not to promise / escalation need / internal note

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