Gemini 2.5 Flash AI Chat Assistant

Issue type: repeated export failure plus refund request. Customer-facing reply: acknowledge the failed attempts, apologize plainly, and confirm you will help recover the export path first. Policy boundary: explain refund eligibility only from the provided policy notes; do not promise an exception. Next step: ask for export format, browser, and timestamp, then route to billing if the account meets refund criteria. Internal note: tag as product reliability risk because the same export failed twice.

Email 1: choose a model before spending credits. Email 2: start from a prompt template instead of a blank page. Email 3: review outputs and save repeatable workflows in Studio. CTA pattern: each email should drive one concrete action.

Public reply: explain that outputs can be used commercially when the user has rights in inputs and follows provider terms. Tone: helpful, not defensive. Avoid: blanket legal guarantees. Next step: link to usage and terms guidance.

Decision: keep small category batches until example checks are stable. Owner: content lead drafts templates; engineering verifies resource paths. Action: add audio duration audit to the prompt checklist. Follow-up: review video example risk before expanding public promotion.