Original reply: We cannot refund this. Try again later. Policy does not allow it.
Revised reply: I cannot approve a refund from this message alone, but I can help review the failed task. Please send the task ID and the time it ran so we can check the logs. Tone change: firm but helpful. Removed risk: no unsupported blanket policy claim. Remaining caveat: refund depends on task review.
Chat Prompt
Recommended model: Claude Haiku 4.5
Short Reply Tone Fix Chat
Rewrite a short customer reply so it is clear, calm, and specific without adding unsupported promises.
