Get answers about Rivya Free, signup credits, plans, credit packs, failed runs, Checkout, refunds, cancellations, and billing management.

Start with this pricing FAQ when you need short answers before buying, upgrading, topping up, or checking a billing issue in Rivya.

It is the short-answer companion to Rivya's pricing docs. If you want the rule reference, read Credits & Billing in Rivya. If you want the buying decision page, read Plans and Packs in Rivya.

Start With The Short Answers

Free is a real starting tier, not a monthly free-credit refresh plan.
Plans buy recurring monthly capacity.
Packs buy one-time overflow room.
One wallet covers chat, image, video, audio, and live tool-based chat work.
A failed run can lead to a credit reversal, but that is not the same thing as a cash refund.
Checkout is not fully settled from the product's point of view until Rivya refreshes the account state after return.

Do I need a credit card to start? No. The current free start is built around signup credits, and the public product can be browsed before purchase.
Do signup credits refresh every month? No. The current product does not position Free as a monthly refill plan.
Can free users still buy credit packs? Yes. Packs are available even when you are not on a paid subscription.

Plans And Billing Cadence

What are plans really buying? Predictable monthly capacity, not just a bigger number on the balance.
Do yearly plans still refresh credits monthly? Yes. The current billing docs say credits still refresh on a monthly rhythm even on yearly billing.
When should I choose a plan instead of a pack? Choose a plan when the work is recurring enough that you do not want each busy week to become a separate top-up decision.
Can I upgrade, downgrade, or cancel? Usually yes, through the billing flows exposed in the product and available Stripe customer portal tools.

Credit Packs

What are packs best for? Burst work, campaign spikes, client revision weeks, or topping up an otherwise reasonable baseline.
Do packs expire? Yes. The current docs say pack credits expire after 365 days.
Can packs sit on top of a plan? Yes. That is one of the most practical setups for users who have a normal monthly rhythm plus occasional heavy weeks.

Wallet, Charges, And Failed Runs

Do all workflows use one wallet? Yes. Chat, image, video, audio, and live tool-based chat all draw from the same shared wallet.
Why does chat billing feel different from generation billing? Chat can settle against actual usage after reservation, while image, video, and audio runs usually reserve credits before provider submission.
What happens if a billable run fails? Rivya may automatically return reserved credits or reverse the related usage record when the failure should be reversed.
What happens if I do not have enough credits? The billable run does not continue upstream, and the account may still receive a visible failure or low-credit event.

Checkout, Invoices, And Account Management

Where can checkout start? From public pricing or the relevant logged-in billing and credits pages.
When is a purchase really done? After Stripe Checkout completes and Rivya confirms the updated account state through the return flow and related billing updates.
Where do I manage a subscription? Use /settings/billing and the available Stripe-backed subscription tools.
Where do I inspect balance, expiry, or pack purchases? Use /settings/credits.

Refunds, Cancellations, And What Rivya Is Not Promising

Are completed purchases refundable? The current Terms of Service say completed purchases are generally non-refundable unless required by law.
Is a credit reversal the same as a cash refund? No. A returned reserved balance is an operational billing correction, not a promise of a cash refund.
Does Rivya promise a hard SLA for future-facing benefits or not-yet-live perks? No. Public pricing language should be read as the current offer, not as a strict SLA for future roadmap wording.

Pricing Question Checklist

This FAQ is for quick answers before buying or changing billing state:

Use /pricing and Stripe Checkout as the final source for current USD prices, discounts, tax, and payment availability.
Use plans for recurring monthly capacity; use packs for one-time overflow.
Confirm whether the issue is wallet balance, subscription state, Checkout return, or a failed task refund.
Separate credit reversal from cash refund; they are different product and legal concepts.
Check /settings/billing for plan management and /settings/credits for wallet and pack history.

Recheck Cost Or Access When

Recheck before answering if the user mentions a failed payment, missing credits, an old Checkout session, cancellation, refund expectation, or a plan shown differently from the public pricing page.

Rivya Pricing FAQ