Rivya pricing FAQ: credits, cancellation and payments

Use these answers before buying credits or managing a Rivya subscription. Current offers and checkout totals are shown on Pricing and Stripe Checkout.

Can I start without a credit card?

Yes. New accounts receive 6 signup credits, valid for 30 days. Free does not refill every month. Check the cost before submitting: the gift may not cover every model or setting. You can buy a credit pack without subscribing.

How do monthly and annual subscriptions differ?

Basic provides 300 credits per month, Advanced 800, Pro 1800 and Premium 3600. Monthly billing charges each month; annual billing charges for a year. Both issue credits monthly, and each grant expires after 30 days. Paying annually does not give you the full year's credits upfront or extend each grant's validity.

Should I buy a subscription or a pack?

Compare your expected use within the validity period. A subscription supplies monthly credits for recurring work. A one-time pack provides 500, 1500, 3500 or 7000 credits valid for 365 days, with no recurring charge. You can add a pack to a subscription. See Plans and packs for the comparison and How Rivya credits work for usage planning.

How do I cancel renewal?

Open /settings/billing, enter the billing portal and choose the subscription cancellation option. Review the effective date and confirm. The current portal schedules cancellation for the end of the billing period; it does not issue a prorated refund. Check the displayed subscription status and end date afterward. Deleting your Rivya account is not a substitute for cancelling renewal.

Can I upgrade, downgrade or pause in the portal?

The current portal does not offer self-service plan changes or pausing. Starting another subscription checkout does not change an existing subscription; Rivya blocks a second subscription while one remains open. For a plan-change question, contact [email protected] with your account email and the requested change. If you simply need more credits, a one-time pack is available.

Where are invoices and payment settings?

Use the billing portal from /settings/billing for invoice history and payment-method updates. Your balance, expiration dates and credit transactions are in /settings/credits. Chat, images, video, audio, tools and API requests share that account balance. Details are in Credits and billing.

I paid, but my plan or credits have not updated. What next?

Let /payment finish, then check the relevant settings page. A return-page timeout or closed browser alone does not prove payment failed: payment updates happen on the server. Check your receipt, account email and transaction history before paying again. Follow Payment checkout if the purchase still does not appear.

Does a failed task mean I get a refund?

Qualifying failed tasks can return reserved credits to your Rivya balance. A task still processing is not necessarily failed; check its final status and credit transactions before retrying. Returning credits does not refund money to your card.

Are purchases refundable?

The Terms of Service state that completed purchases are non-refundable unless otherwise stated or required by law. Cancelling renewal and receiving a task credit return are different from a cash refund. Check the terms and the details of your purchase when raising a payment question.