Rivya payments: checkout, confirmation and missing credits
Buy a Rivya subscription or credit pack, check payment status, and resolve a purchase that has not appeared. Learn what Retry and timeout mean.
Last reviewed on September 8, 2026
If you have paid but your Rivya plan or credits have not appeared, check the original purchase before paying again. A receipt, the payment confirmation page and your account balance show different parts of the purchase.
Before you pay
Sign in to the Rivya account that should receive the purchase. See Sign-in and account access if needed. Checkout is linked to that signed-in account; check the account email before continuing.
Start from Pricing, /settings/billing for a subscription, or /settings/credits for a credit pack. A subscription renews; a pack is a one-time purchase. Compare Plans and packs if you are deciding between them. A new subscription checkout does not change an existing subscription, and Rivya blocks a second subscription while the first remains open.
Complete checkout
Choose the offer and, for a subscription, monthly or annual payment. Review the offer, currency, discounts, taxes and final total in Stripe Checkout before confirming payment. Annual payment charges for a year even though subscription credits are issued monthly.
Follow the payment steps shown by Stripe. After successful checkout, the browser normally returns to /payment, where Rivya checks the purchase. Closing the browser does not undo a completed payment: the server receives payment updates independently.
Understand the confirmation page
The return page checks the original checkout session for your signed-in account. It does not make a new purchase.
Status on /payment | Meaning and next step |
|---|---|
| Processing | Rivya is checking confirmation. Let the page finish. |
| Success | Rivya has a paid record for this checkout. The page normally returns you to the relevant settings page. |
| Timeout | The page has waited about a minute without confirming. This is a waiting limit, not a promise that payment processing finishes within a minute. |
| Failed | The confirmation check could not complete, or the checkout reference is missing. This message alone does not prove your card payment was declined. |
The Retry button on this page checks the same purchase again; it does not charge you again or create another checkout. Opening /payment directly without its checkout reference cannot confirm a purchase. Use the original return page if available, or inspect your account settings.
Check what was added to your account
For a subscription, open /settings/billing to check the plan and status, then /settings/credits to see the credit grant. For a pack, check the balance, transaction and expiry date in /settings/credits. Rules for credit amounts, spending and expiry are in Credits and billing.
The billing portal from /settings/billing provides invoice history and payment-method management. The Notifications Center can also show subscription and credit-purchase events, but use the billing and credit records to check what your account received.
If the purchase is still missing
Confirm that you are signed in to the account used to start checkout.
Review the payment receipt and check whether Stripe showed a completed payment or an error.
If the return page offers Retry, use it to check that purchase again, then inspect billing and credit records.
If the receipt and account still disagree, contact support with the details below before making another purchase to replace it.
A timeout, a lost return tab or an unchanged page does not by itself prove the money was not charged. Conversely, a browser redirect alone is not proof that your account has been updated. See Troubleshooting for other account and page problems.
Leaving checkout and cancelling renewal
Leaving an unfinished checkout is different from cancelling an existing subscription. The subscription checkout returns to billing when cancelled; pack checkout returns to credits. Check the receipt and account if you are unsure whether payment completed before leaving.
To stop an existing subscription from renewing, use the cancellation option in the billing portal. The current portal schedules cancellation for the end of the billing period, without a prorated refund. See Pricing FAQ for the steps, plan-change restrictions and refund conditions.
What to send support
Email [email protected] with the Rivya account email, purchased plan or pack, amount and currency, payment time with time zone, and the invoice or checkout reference if available. Describe what Stripe showed and what your Rivya account currently shows. Include the error text if there is one. Do not send a full card number, card security code, sign-in code or API key.